Delivery Policy

Effective Date: 08/10/2023

1. Introduction

Welcome to Uncle Jerry’s Cheese and Mac’s Delivery Policy. We are committed to ensuring a seamless and delightful delivery experience for our valued customers. Please take a moment to read through our policy to understand how we handle deliveries.

2. Delivery Information

3. Delivery Area

We currently deliver within a specific radius from our store locations. To check if we deliver to your area, please enter your zip code on our website during the ordering process. If we do not currently deliver to your location, we apologize for any inconvenience this may cause.

4. Delivery Times

All items shipped on Monday and Tuesday, arriving in 2-3 business days due to Frozen shipping status. In other words if an items is ordered any day of the week , it can only be shipped on Monday or Tuesday of that week.

Shipping via USPS.

5. Delivery Fees

Delivery fees may apply based on your location and the size of your order. The exact delivery fee will be displayed during the checkout process on our website. In some cases, we may offer free delivery for orders that meet a certain minimum purchase amount.

6. Delivery Methods

We utilize various delivery methods, including our in-house delivery team and trusted third-party delivery partners. The choice of delivery method may depend on your location, order size, and other factors. Rest assured that we prioritize the safe and efficient delivery of your orders.

7. Order Tracking

For orders placed through our website, you will receive an order confirmation email with a tracking link. You can use this link to monitor the status and progress of your delivery in real-time. If you have any questions or concerns about your delivery, please contact our customer support team.

8. Delivery Confirmation

Upon successful delivery of your order, our delivery personnel will provide a confirmation to ensure that you have received your items in the expected condition. Please inspect your order promptly, and if you have any issues or discrepancies, inform the delivery personnel immediately.

9. Missed Deliveries

If you are not available to receive your delivery at the specified address and time, our delivery personnel will attempt to contact you. If we are unable to reach you or deliver the order, we will follow our store’s policy for missed deliveries. Additional charges may apply for redelivery attempts.

10. Customer Support

If you have any questions, concerns, or require assistance with your delivery, please do not hesitate to contact our customer support team using the provided phone number or email address on our website.

11. Changes to Delivery Policy

We may update and modify our Delivery Policy from time to time. Please check our website periodically to stay informed about any changes.

Thank you for choosing Uncle Jerry’s Cheese and Mac for your delivery needs. We appreciate your business and are dedicated to providing you with delicious food and exceptional service.

Last Updated: 08/10/2023