Refund Policy for Uncle Jerry's Cheese and Mac

Last updated: 08/10/2023 Thank you for choosing Uncle Jerry’s Cheese and Mac! We are committed to providing you with the best gourmet macaroni and cheese experience. However, we understand that there may be instances where you may need to request a refund. Please read our refund policy carefully before making a purchase.
  1. Refund Eligibility
    • Non-Perishable Items: We offer refunds for non-perishable items within 30 days of purchase. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
    • Perishable Items: Due to the nature of our gourmet macaroni and cheese products, we do not offer refunds for perishable items, including frozen mac and cheese. However, if you receive a damaged or incorrect perishable item, please contact us immediately at the provided phone number or email address.
  2. How to Request a Refund To request a refund for eligible non-perishable items, please follow these steps:
    • Contact our Customer Support Team: You can reach us by phone at 708-265-5432 or via email at [email protected]. Please provide your order number and details of the item you wish to return.
    • Return the Item: After receiving instructions from our Customer Support Team, securely package the item and send it to the address provided by our team. You will be responsible for any return shipping costs. The return address is: 15 Sauk Trail Park Forest I’ll 60466 Chicago Heights Illinois 60411
    • Inspection and Refund: Once we receive the returned item, we will inspect it to ensure it meets our refund criteria. If approved, we will process the refund within [X] business days. Refunds will be issued using the original payment method.
  3. Damaged or Incorrect Perishable Items If you receive a damaged or incorrect perishable item, please contact us immediately at 708-265-5432 or via email at [email protected]. We will work with you to resolve the issue and, if necessary, provide a replacement or a refund.
  4. Cancellations You may cancel your order for non-perishable items within 24 hours of placing it. To cancel an order, please contact our Customer Support Team as soon as possible.
  5. Contact Information If you have any questions or concerns about our refund policy, please don’t hesitate to contact us:
  6. Changes to the Refund Policy Uncle Jerry’s Cheese and Mac reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the date of the update.
By making a purchase from Uncle Jerry’s Cheese and Mac, you agree to abide by this refund policy. We appreciate your business and look forward to serving you the best gourmet macaroni and cheese products.